The page. A name, a line, and a question — the business asking what you came for. Under it, up to three buttons for the things people most often want. Under those, everything the business offers, as cards. You can type, press a button, or just take a card.
Asking. Type what is going on. It asks one question at a time until it knows enough, then points you at the one thing most likely to help — a diagnosis, not a menu. It will only ever send you to something on that business's own list; it cannot make up a link, a price or a promise. If nothing fits, it says so.
The cards. Most are links. Some are not: a question you answer on the page — your postcode, say — and get a straight yes or no to; an open-or-closed line with the hours behind it and somewhere to go if they are shut; and proof — a licence number, an insurer, a rating — which has no button because it is there to be read.
"Email this to me." Give an email address or a mobile and the recommendation is sent to you, by the business, from their own system. Tick the box and they may send you more; leave it and they won't.
What is kept. The conversation, anonymously, for thirty days, so the business can see what people ask and answer it better. Your name and email are never in it. Nothing you type is ever used to train a model — theirs or anyone's. The full version is one click away at the bottom of every page: How this works.
If the chat is off. The page still works — the cards, the links, the codes on their van all still land here. A line where the message box was tells you when they are back and what to do meanwhile.
If the page needs a link. Some ushers are private: the link you were sent is the way in, and it works only as sent.